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Review incidents

Incidents are limit breaches and warnings issued by Atoti Limits. The module evaluates limits either at regular intervals during the day, at the end of each day, or manually as described in Evaluate limits. When the value of a measure exceeds a threshold specified in the limit, a breach occurs. Warnings, if configured, are issued when the value is within a defined percentage.

You can specify the warning and breach values, and set up the polling frequency during limit creation. For details, see Create limits in the UI.

You can investigate exceptions in the Status screen. For an overview, see Status screen.

This video explains how to evaluate and review limits:

Breaches

To review a breach:

  1. Select the breach to review:
  • To review a single breach, click the Process icon in the Actions column of the breach you want to review, then choose the Review action from the drawer.
  • To review multiple breaches at the same time, select the checkbox of the breach you want to review, and click the Review button above the table.

note

When you review breaches in bulk, all entry fields and audit will be applied to each incident.

note

You can select multiple incidents of the same type, that is, breaches or warnings, but you can’t select a mix of breaches and warnings for bulk review.

The Review dialog opens:

  1. Fill in the required fields. These fields store information for audit and retrospective analysis of breach events.
Field Description
Classification Allows you to classify breaches according to the root cause of the breach.
Risk comment Provide optional extra information on the selected Classification.
Resolution Select the action to be taken to respond to this breach.
Breach explanation Provide optional extra information on the selected Resolution.
Attachment link Provide optional attachment link to relevant documentation. To learn more, see our video on adding attachments.
  1. Click Save. The limit’s status changes to Reviewed, and an entry is added to the History panel about the review.

Warnings

The process for warnings is similar to that of breaches:

  1. Select the breach to action:
  • To comment on a single breach, click the Workflow Actions icon in the Actions column of the breach you want to review. Choose the Comment action from the drawer.
  • To comment on a multiple incidents at the same time, select the checkbox of the breach you want to review, and click the Comment button above the table.

note

You can select multiple incidents of the same type, that is, breaches or warnings, but you can’t select a mix of breaches and warnings for bulk review.

  1. Fill in the required fields. These fields store information for audit and retrospective analysis of breach events.
  2. Click Save. This does not change the limit’s status, but a COMMENT entry is added to the History panel.

View the incident details

To check detailed information on a breach: in a limit’s Actions column, click the History icon to open the History panel. When a breach has not been reviewed yet, the History panel displays entries about when the limit was evaluated, and the result of the evaluation. Once you review the incident, a new entry displays the information provided during the review: the root cause of the breach in Classification, the Resolution indicating the action to be taken, and any comments.