This page defines ActiveViam’s policy for the support life-cycle of Business accelerators. This policy came into effect on 1st November 2020.
In this document, version numbers are understood as: <major #>.<minor #>.<maintenance #> (for instance: “version 3.1.2” corresponds to “major” version 3, “minor” version 3.1, and “maintenance” version 3.1.2).
General Principles
- A given x.y minor version is supported for 2 years following General Availability (GA), a.k.a. starting from the day x.y.0 is released.
- The latest maintenance release for a given minor version is supported as long as that minor version is supported.
- Any other (i.e. prior) maintenance release for a supported minor version is supported for 6 months after the next maintenance release is made available (e.g. 3.1.2 released on 14th Aug 2020 means that 3.1.1 is supported until 13th Feb 2021).
- Support issues should only be raised against supported maintenance releases.
Business Accelerators past their end of support
The following releases are past their end of support by the new policy. To our knowledge, there are no customers currently on these releases.
Please contact your support manager if this is problematic or if help is needed from ActiveViam Professional Services.
| FRTB | < 2.3 |
| MR | < 1.8 |
| SIMM | < 1.4 |
| CVA-RC | < 3.0 |
After support
Some customer contracts provide for ‘extended’ support (for production systems Accelerator versions that are otherwise out of support) for an additional fee.
Standard / Extended / End of Support Matrix
The following table illustrates the type of support provided in each life-cycle of a release, provided that clients are current on the annual maintenance fees.
- “Standard” defines the 2 year period for all supported releases
- “Extended” defines the 1 year period following the end of support date for a release and is available only for an additional fee
- “None” defines the support provided to those clients who are current on the annual maintenance fees, but continue to run an unsupported version of the Accelerator product suite.
| Standard | Extended (a) | None | |
|---|---|---|---|
| Enhancement Requests | Yes | No | No |
| Issues Resolution | Yes | Yes (b) | No |
| Support (Jira access) | Yes | Yes | Yes |
| Confluence Access | Yes | Yes | Yes |
| Access to Forums / User Groups | Yes | Yes | Yes |
| Access to Documentation | Yes | Yes | Yes |
| Access to latest Accelerator product versions | Yes | Yes | Yes |
- Extended support available at a Fee
- Critical priorities only, if feasible, in the releases run by the client
The following table presents the support dates for the stated Accelerator versions.
KEY:
| Green: supported |
| Amber: support ending within six months |
| Red: no longer supported |
| Accelerator | Version | GA Date | End of Support Date |
| FRTB | 5.0 | Dec 19, 2022 | Dec 19, 2024 |
|---|---|---|---|
| 4.1 | Jul 27, 2022 | Jul 27, 2024 | |
| 4.0 | Jan 18, 2022 | Jan 18, 2024 | |
| 3.1 | Jun 25, 2021 | Jun 25, 2023 | |
| 3.0 | Mar 19, 2021 | Mar 19, 2023 | |
| 2.4 | Dec 10, 2020 | Dec 10, 2022 | |
| 2.3 | Jun 05, 2020 | Jun 05, 2022 | |
| 2.2 | Jan 17, 2020 | Jan 17, 2022 | |
| MR | 5.0 | Apr 17, 2023 | Apr 17, 2025 | 4.1 | Dec 13, 2022 | Dec 13, 2024 | 4.0 | Sep 30, 2022 | Sep 30, 2024 | 3.1 | Aug 12, 2022 | Aug 12, 2024 | 3.0 | Feb 09, 2022 | Feb 09, 2024 | 2.1 | Aug 13, 2021 | Aug 13, 2023 |
| 2.0 | May 17, 2021 | May 17, 2023 | |
| 1.10 | Jan 29, 2021 | Jan 29, 2023 | |
| 1.9 | Nov 06, 2020 | Nov 06, 2022 | |
| 1.8 | Jun 30, 2020 | Jun 30, 2022 | |
| 1.7 | May 14, 2020 | May 14, 2022 | |
| 1.6 | Jan 21, 2020 | Jan 21, 2022 | |
| SIMM | 2.0 | Oct 26, 2021 | Oct 26 2023 |
| 1.4 | Feb 05, 2021 | Feb 05, 2023 | |
| CVA-RC | 4.1 | Feb 23, 2023 | Feb 23, 2025 |
| 4.0 | Dec 12, 2021 | Dec 12, 2023 | |
| 3.0 | Feb 11, 2021 | Feb 11, 2023 |