Atoti End of Support (EOS) Policy

Atoti End of Support (EOS) Policy

This page defines ActiveViam's policy for the support life-cycle of Atoti Server and Atoti UI releases.

This policy came into effect on 30th June 2019.

In this document, version numbers are understood as: <major #>.<minor #>.<maintenance #> (for instance: “version 5.4.3” corresponds to “major” version 5, “minor” version 5.4, and “maintenance” version 5.4.3).

General Principles

  • A given x.y minor version is supported for 3 years following General Availability (GA), i.e. starting from the day x.y.0 is released.
  • The latest maintenance release for a given minor version is supported as long as that minor version is supported.
  • Any other (i.e. prior) maintenance release for a supported minor version is supported for 6 months after the next maintenance release is made available (e.g. 5.9.2 released on 2020-08-14 means that 5.9.1 is supported until 2021-02-13).
  • Support issues should only be raised against supported maintenance releases.

Atoti Server & Java API

Green: supported
Amber: support ending within six months
Red: no longer supported
Minor Version GA Date End of Support Date
6.0 Nov 08, 2022 Nov 07, 2025
5.11 Nov 26, 2021 Nov 25, 2024
5.10 Feb 26, 2021 Feb 25, 2024
5.9 May 11, 2020 May 10, 2023
5.8 Apr 15, 2019 Apr 14, 2022
5.7 Jun 01, 2018 May 31, 2021
5.6 and prior(1) Jun 30, 2020

(1) including all “ActivePivot Sentinel” or “Sentinel” releases.

Atoti UI & Javascript API

Minor Version GA Date End of Support Date
5.1 Feb 02, 2023 Feb 01, 2026
5.0 Jul 07, 2021 Jul 06, 2024
4.3 Aug 30, 2019 Aug 29, 2022
4.2 May 23, 2018 May 22, 2021
4.1 and prior(2) Jun 30, 2020

(2)including all “ActivePivot Live” releases.

Extended Support

A customer may contract for an “Extended Support” option, for a predefined period of time after the EOS date, for an additional fee (i.e. on top of usual maintenance fee).

The following table illustrates the type of support resources that a customer may benefit from, depending on the EOS and “Extended Support” considerations.

All three cases require the customer to be current on the annual maintenance fee.

Standard Extended (a) None
Enhancement Requests Yes No No
Issues Resolution Yes Yes(3) No
Support (Jira access) Yes Yes Yes
Confluence Access Yes Yes Yes
Access to Forums / User Groups Yes Yes Yes
Access to Documentation Yes Yes Yes
Access to latest ActiveViam product versions Yes Yes Yes

(3) critical priorities only, if feasible, in the releases run by the client.