This page defines ActiveViam's policy for the support life-cycle of Atoti Server and Atoti UI releases.
This policy came into effect on 30th June 2019.
In this document, version numbers are understood as: <major #>.<minor #>.<maintenance #> (for instance: “version 5.4.3” corresponds to “major” version 5, “minor” version 5.4, and “maintenance” version 5.4.3).
General Principles
- A given x.y minor version is supported for 3 years following General Availability (GA), i.e. starting from the day x.y.0 is released.
- The latest maintenance release for a given minor version is supported as long as that minor version is supported.
- Any other (i.e. prior) maintenance release for a supported minor version is supported for 6 months after the next maintenance release is made available (e.g. 5.9.2 released on 2020-08-14 means that 5.9.1 is supported until 2021-02-13).
- Support issues should only be raised against supported maintenance releases.
Atoti Server & Java API
KEY:| Green: supported |
| Amber: support ending within six months |
| Red: no longer supported |
| Minor Version | GA Date | End of Support Date |
| 6.0 | Nov 08, 2022 | Nov 07, 2025 |
| 5.11 | Nov 26, 2021 | Nov 25, 2024 |
| 5.10 | Feb 26, 2021 | Feb 25, 2024 |
| 5.9 | May 11, 2020 | May 10, 2023 |
| 5.8 | Apr 15, 2019 | Apr 14, 2022 |
| 5.7 | Jun 01, 2018 | May 31, 2021 |
| 5.6 and prior(1) | Jun 30, 2020 |
(1) including all “ActivePivot Sentinel” or “Sentinel” releases.
Atoti UI & Javascript API
| Minor Version | GA Date | End of Support Date |
| 5.1 | Feb 02, 2023 | Feb 01, 2026 |
| 5.0 | Jul 07, 2021 | Jul 06, 2024 |
| 4.3 | Aug 30, 2019 | Aug 29, 2022 |
| 4.2 | May 23, 2018 | May 22, 2021 |
| 4.1 and prior(2) | Jun 30, 2020 |
(2)including all “ActivePivot Live” releases.
Extended Support
A customer may contract for an “Extended Support” option, for a predefined period of time after the EOS date, for an additional fee (i.e. on top of usual maintenance fee).
The following table illustrates the type of support resources that a customer may benefit from, depending on the EOS and “Extended Support” considerations.
All three cases require the customer to be current on the annual maintenance fee.
| Standard | Extended (a) | None | |
|---|---|---|---|
| Enhancement Requests | Yes | No | No |
| Issues Resolution | Yes | Yes(3) | No |
| Support (Jira access) | Yes | Yes | Yes |
| Confluence Access | Yes | Yes | Yes |
| Access to Forums / User Groups | Yes | Yes | Yes |
| Access to Documentation | Yes | Yes | Yes |
| Access to latest ActiveViam product versions | Yes | Yes | Yes |
(3) critical priorities only, if feasible, in the releases run by the client.