Skip to main content
This page defines ActiveViam’s policy for the support lifecycle of all of its Software products. “End of Support Software” refers to any release of Software that is an unsupported version, as defined in this End of Support Policy. Each version of the Software will have a date when that particular version is no longer supported (the “EOS Date”). The following umbrella terms are used throughout this policy:
  • Atoti Engine refers to: Atoti Python SDK, Atoti Java SDK and DirectQuery;
  • Atoti UI refers to: Atoti UI including the Atoti JavaScript SDK;
  • Atoti Solutions includes: Atoti Libraries and Tools, Atoti CVA Risk Capital, Atoti FRTB, Atoti ISDA-SIMM, and Atoti Market Risk;
  • Atoti Intelligence includes: Atoti Intelligence, Atoti Limits, and Atoti Sign-Off.

​
Release versioning

Software release version numbers follow this convention: MAJOR.MINOR.MAINTENANCE For example, a release versioned 5.4.3 is under major version 5, minor version 5.4, and maintenance version 5.4.3. Version digits are incremented as follows:
DigitWhen incremented
MajorMajor rewrite with conceptual changes
MinorNew functionality with some incompatible API changes
MaintenanceNew functionality and bug fixes that are backward compatible

​
Support periods

  • Atoti Engine — a given minor version is supported for 2 years following the General Availability (GA) of the next minor version. Example: if Atoti Java SDK 6.2.0 is released on 2026-07-01, the EOS Date for Atoti Java SDK 6.1.X will be 2028-06-30.
  • Atoti UI – as above
  • Atoti Intelligence – as above
  • Atoti Solutions — a given minor version is supported for 2 years following the General Availability (GA) of the next minor version. Unless the underlying Atoti Engine or Atoti UI dependency becomes EOS before that date, in which case the EOS Date of that minor release will be the same as the EOS for the underlying Atoti Engine or Atoti UI dependency. Example: if Atoti FRTB 6.1.0 is released on 2026-09-01, the (theoretical) EOS Date for Atoti FRTB 6.0.X would be 2028-08-31. However, because the underlying dependency is Atoti Java SDK 6.1.X, the EOS Date will actually be 2028-06-30.
Fixes for confirmed bugs reported against a supported minor version will be delivered (in accordance with the relevant commercial agreement, and if technically feasible) via a new maintenance release. We strongly recommend reproducing bugs against the latest maintenance release before reporting them. Refer to the respective product pages below for GA and End-of-Support dates per released version:

​
Extended support

A Client using End of Support Software must contract for Extended Support from the EOS Date, for an additional fee on top of the usual Software maintenance fee, unless there is a mutually agreed upgrade plan for the Client to move to supported Software. The fees for Extended Support are calculated as a percentage of the annual recurring revenue for the Software and increase for each release back that the Software is operating after the EOS Date.
Before EOS dateAfter EOS date
Standard supportExtended support
Consideration of feature requestsYesNo
Resolution of Priority 1 ErrorsYesYes1
Resolution of other ErrorsYesNo
“Priority 1 Error” and “Error” are as defined in the ActiveViam support services policy. 1. Provided that the resolution is technically feasible in the minor version run by the Client.