This page defines ActiveViam’s policy for the support life-cycle of Business solutions. This policy came into effect on 1st November 2020.
In this document, version numbers are understood as: <major #>.<minor #>.<maintenance #> (for instance: “version 3.1.2” corresponds to “major” version 3, “minor” version 3.1, and “maintenance” version 3.1.2).
General Principles
- A given x.y minor version is supported for 2 years following General Availability (GA), i.e. starting from the day x.y.0 is released.
- The latest maintenance release for a given minor version is supported as long as that minor version is supported.
- Any other (i.e. prior) maintenance release for a supported minor version is supported for 6 months after the next maintenance release is made available (e.g. 3.1.2 released on 14th Aug 2020 means that 3.1.1 is supported until 13th Feb 2021).
- Support issues should only be raised against supported maintenance releases.
Business Solutions past their end of support
The following releases are past their end of support by the new policy. To our knowledge, there are no customers currently on these releases.
Please contact your support manager if this is problematic or if help is needed from ActiveViam Professional Services.
| FRTB | < 4.1 |
| MR | < 3.1 |
| SIMM | < 3.0 |
| CVA-RC | < 5.0 |
After support
Some customer contracts provide for ‘extended’ support (for production systems Solution versions that are otherwise out of support) for an additional fee.
Standard / Extended / End of Support Matrix
The following table illustrates the type of support provided in each life-cycle of a release, provided that clients are current on the annual maintenance fees.
- “Standard” defines the 2 year period for all supported releases
- “Extended” defines the 1 year period following the end of support date for a release and is available only for an additional fee
- “None” defines the support provided to those clients who are current on the annual maintenance fees, but continue to run an unsupported version of the Solution product suite.
| Standard | Extended1 | None | |
|---|---|---|---|
| Enhancement Requests | Yes | No | No |
| Issues Resolution | Yes | Yes2 | No |
| Support (Jira access) | Yes | Yes | Yes |
| Confluence Access | Yes | Yes | Yes |
| Access to Forums / User Groups | Yes | Yes | Yes |
| Access to Documentation | Yes | Yes | Yes |
| Access to latest Solution product versions | Yes | Yes | Yes |
2. Critical priorities only, if feasible, in the releases run by the client