Business Solutions End of Support (EOS) Policy

Business Solutions End of Support (EOS) Policy


This page defines ActiveViam’s policy for the support life-cycle of Business solutions. This policy came into effect on 1st November 2020.

In this document, version numbers are understood as: <major #>.<minor #>.<maintenance #> (for instance: “version 3.1.2” corresponds to “major” version 3, “minor” version 3.1, and “maintenance” version 3.1.2).

General Principles

  • A given x.y minor version is supported for 2 years following General Availability (GA), i.e. starting from the day x.y.0 is released.
  • The latest maintenance release for a given minor version is supported as long as that minor version is supported.
  • Any other (i.e. prior) maintenance release for a supported minor version is supported for 6 months after the next maintenance release is made available (e.g. 3.1.2 released on 14th Aug 2020 means that 3.1.1 is supported until 13th Feb 2021).
  • Support issues should only be raised against supported maintenance releases.

Business Solutions past their end of support

The following releases are past their end of support by the new policy. To our knowledge, there are no customers currently on these releases.

Please contact your support manager if this is problematic or if help is needed from ActiveViam Professional Services.

FRTB < 4.1
MR < 3.1
SIMM < 3.0
CVA-RC < 5.0

After support

Some customer contracts provide for ‘extended’ support (for production systems Solution versions that are otherwise out of support) for an additional fee.

Standard / Extended / End of Support Matrix

The following table illustrates the type of support provided in each life-cycle of a release, provided that clients are current on the annual maintenance fees.

  • “Standard” defines the 2 year period for all supported releases
  • “Extended” defines the 1 year period following the end of support date for a release and is available only for an additional fee
  • “None” defines the support provided to those clients who are current on the annual maintenance fees, but continue to run an unsupported version of the Solution product suite.
  • Standard Extended (a) None
    Enhancement Requests Yes No No
    Issues Resolution Yes Yes (b) No
    Support (Jira access) Yes Yes Yes
    Confluence Access Yes Yes Yes
    Access to Forums / User Groups Yes Yes Yes
    Access to Documentation Yes Yes Yes
    Access to latest Solution product versions Yes Yes Yes
  1. Extended support available at a Fee
  2. Critical priorities only, if feasible, in the releases run by the client

The following table presents the support dates for the stated Solution versions.

KEY:

Green: supported
Amber: support ending within six months
Red: no longer supported
Solution Version GA Date End of Support Date
FRTB 5.3 Jun 12, 2024 Jun 12, 2026
5.2 Dec 13, 2023 Dec 13, 2025
5.1 Aug 17, 2023 Aug 17, 2025
5.0 Dec 19, 2022 Dec 19, 2024
4.1 Jul 27, 2022 Jul 27, 2024
4.0 Jan 18, 2022 Jan 18, 2024
3.1 Jun 25, 2021 Jun 25, 2023
3.0 Mar 19, 2021 Mar 19, 2023
2.4 Dec 10, 2020 Dec 10, 2022
2.3 Jun 05, 2020 Jun 05, 2022
2.2 Jan 17, 2020 Jan 17, 2022
MR 5.4 Jul 03, 2024 Jul 03, 2026
5.3 Nov 08, 2023 Nov 08, 2025
5.2 Jun 28, 2023 Jun 28, 2025
5.1 Jun 13, 2023 Jun 13, 2025
5.0 Apr 17, 2023 Apr 17, 2025
4.1 Dec 13, 2022 Dec 13, 2024
4.0 Sep 30, 2022 Sep 30, 2024
3.1 Aug 12, 2022 Aug 12, 2024
3.0 Feb 09, 2022 Feb 09, 2024
2.1 Aug 13, 2021 Aug 13, 2023
2.0 May 17, 2021 May 17, 2023
1.10 Jan 29, 2021 Jan 29, 2023
1.9 Nov 06, 2020 Nov 06, 2022
1.8 Jun 30, 2020 Jun 30, 2022
1.7 May 14, 2020 May 14, 2022
1.6 Jan 21, 2020 Jan 21, 2022
SIMM 3.0 Jul 31, 2023 Jul 31, 2025
2.0 Oct 26, 2021 Oct 26 2023
1.4 Feb 05, 2021 Feb 05, 2023
CVA-RC 5.1 Dec 11, 2023 Dec 11, 2025
5.0 Sep 20, 2023 Sep 20, 2025
4.0 Dec 12, 2021 Dec 12, 2023
3.0 Feb 11, 2021 Feb 11, 2023